Customer Account FAQ

How to Request a Quote

You can request a quote online at any time using the following methods.  

Note: Quote requests created on the website are drafts and are not a formal quote. A quote becomes official only after our team reviews your request and sends you a formal quote document by email.  

Option 1: Request Quote Link

Steps:

Click Request Quote in the top right of the website navigation bar.
 
 
You will be taken to the Quote Request page where you can add items and submit your request.
On the quote page, enter the contact information. An account is not required, however it is suggested.
Note: The only required information is your contact Name and Email. Be sure to click Save Info at the bottom of the Contact Information section (under Billing and Shipping Address) before submitting your request.  
 
To add products to the quote request, click the “Add to Quote” section on the right side to open the drop-down section.
Under the “Add to Quote” section you will see a “Search Products” field as well as a “Quick Add” field.  

Search Products: If you are unsure of the product part number, you can enter a keyword or part number into the “Search Products” field. This will open a new window displaying the search results of the entered information. Allowing you to review product details and select items.  

Quick Add: If you know the part number of your desired product, you can enter the part number in the “SKU#” field along with the desired quantity in the “Qty” field. Click the Add Products to Quote button or select the Enter key to add the product to your request.  

Repeat these actions until all desired products are added to your request.
Once your request is completed, select the “Submit” button on the top right of the page. Your request will be submitted directly to customer service, who will respond with a finalized Quote sent to the provided email.

Option 2: Add Items from a Product Page

Steps:

On a product page, click Add to Quote in the product purchase panel (the section on the right where you normally add items to your cart).
[Image reminder: Add screenshot of the product page showing “Add to Quote” button.]
After clicking Add to Quote, you will see a message confirming the product was added and an option to open your quote:
- A green message near the top right that says the product was added, with an Open Quote button
- A red message near the bottom right that says Finish Quote
[Image reminder: Add screenshot of both messages (Open Quote and Finish Quote).]
Quantity is entered on the quote page. Click Open Quote (or use the Quote Request link in the navigation) to review and update quantities.
If you continue adding products from multiple product pages, they will be added to the same quote draft.
If you need separate quote drafts (one per product or group), click Finish Quote after adding your items, then repeat the process for the next product.

Option 3: Quote Request via Your Account Dashboard (Login Required)

Steps:

Log in to your account. See "How to Log In to Your Account".
In your account dashboard, click the Quote or Request Quote link/button in the left-side menu.
[Image reminder: Add screenshot of the Quote link/button in the account dashboard left menu.]
You will be taken to the Quote Request page to build and submit your request.

How to Submit Your Quote Request

Steps:

Go to the Quote Request page.
Add the items you want quoted (or confirm the items already added from product pages).
Enter your Name and Email in the Contact Information section.
Scroll to the bottom of the Contact Information section and click Save Info.
After saving your info, click Submit to send your quote request.

All Orders Require an Account

A customer account is required to place an order on our website. This helps ensure accurate billing, shipping, order history, and account security.

Tip for Individuals: If you are ordering as an individual (not a company), you can enter your name as the company name during registration.

Ready to register? See "How to Create (Register) an Account".

How to Create (Register) an Account

New to Chief Enterprises? Create an account to place orders online, track shipments, and manage your account settings.

Steps:

Go to the Create Account page.
Enter your account details (email address, password, and business information).
Submit the form to create your account.
After registering, sign in using your email address and password. See "How to Log In to Your Account" for more information.

How to Log In to Your Account

Log in to access your account dashboard where you can manage orders, shipping addresses, user access, and account settings.
You can sign in using either option below.

Important Security Note: Do not share your password with others. If multiple people at your organization need access, individual user accounts can be created under the Admin account. See "How to Add Users" for more information.

Option 1: Homepage Login

Steps:

Visit the Chief Enterprises Homepage.
Enter your email address and password in the login fields on the right side of the page.
Click Sign In to access your account dashboard.
If you cannot sign in, verify your credentials or select Forgot Your Password? to reset it. See "How to Reset Password" for more information.

Option 2: Login Page

Steps:

Visit the Chief Enterprises Login Page.
You can also reach this page by clicking the Account link in the top right corner, next to the cart icon.
Enter your email address and password in the sign-in fields.
Click Sign In to access your account.
If you experience issues logging in, use the Forgot Your Password? link. See "How to Reset Password" for more information.

How to Reset Your Password

If you have forgotten your password, you can reset it in just a few steps.

Steps:

Go to the Chief Enterprises Login Page.
You may also access this page from the Account link near the cart icon.
Click Forgot Your Password? below the sign-in fields.
Enter your registered email address and click Reset Password.
Check your email for a password reset message.
Subject: Action Required: Reset Your Password for Chief Enterprises Website
From: store@chiefent.com
If you do not see the email within a few minutes, check your spam or junk folder.
Click the link in the email and follow the instructions to create a new password.

How to Change Your Email Address

Keep your contact information up to date to ensure you receive order confirmations, invoices, and password reset emails.

Steps:

Visit the Chief Enterprises Login Page and sign in. See "How to Log In to Your Account" for more information.
Click the Account link in the top right corner to open your dashboard.
Navigate to Account Settings on the left side of the account dashboard.
Update the email address in the Email field.
Click Save Updates to apply your changes.

How to Add Users (Admin Only)

If multiple people at your organization need access, the Admin user can create individual logins for each person. This keeps your account secure, avoids shared passwords, and makes it easier to track orders and activity by user.

Tip: Each person should use their own email address and password. We strongly recommend avoiding shared credentials whenever possible.

Before you start: You must be signed in as an Admin user to add or manage users. (If you’re not sure who your Admin is, ask your team—often it’s someone in Purchasing or Accounting.)

Steps:

Sign in as the Admin user. See How to Log In to Your Account.
Open your Account dashboard using the link in the top right of the page.
In the left-side menu, select User Management.
Click Add User, then enter the new user’s name and email address.
(Use the person’s individual work email—this is where the invite will be sent.)
Choose the appropriate role/permissions for the user, then click Save.
After you save, the new user will receive an email invitation at the address you entered. They should open the email and follow the prompts to set a password (or reset it, if needed).
Once the password is set, the user can log in and will immediately have access to your organization’s account (including any existing account settings and payment terms tied to that account).

Not seeing the invite? Ask the user to check spam/junk folders and confirm the email address was entered correctly. If needed, the Admin can return to User Management to resend the invitation or update the user’s email.

Buyer Roles and Permissions

Buyer roles determine what actions each user can perform on behalf of their Company account. Assigning roles helps maintain proper purchasing controls while giving team members the access they need.

By default, users on a Company account can be assigned to one of the following roles:

Available Buyer Roles

Junior Buyer — Can request quotes and create Shopping Lists for approval. Junior Buyers cannot place orders or approve purchases on their own.
This role is ideal for employees who require approval before making purchases.
Senior Buyer — Can create and approve Shopping Lists, place orders, and view Company order history.
This role is commonly used for managers or team members who regularly make purchases or approve requests from others.
Admin — Has full account access, including all Senior Buyer capabilities, plus the ability to manage users, addresses, billing details, and invoices.
This role should be assigned to individuals responsible for managing the entire Company account.

Important: Only Senior Buyers and Admins are able to access and use payment terms (net terms) on the account. Junior Buyers do not have access to terms-based purchasing.

If your account uses approval workflows, Junior Buyers can submit Shopping Lists that must be reviewed and approved by a Senior Buyer or Admin before an order is placed.

How to Manage Shipping Addresses

Add, edit, or remove shipping addresses from your account to speed up checkout and ensure orders ship to the correct location.

Steps:

Log in to your account and open your dashboard.
Navigate to Addresses (or Address Book) in the left-side menu.
To add a new address, click Add New Address and complete the required fields.
To update an address, select Edit, make changes, then click Save.
If available, set a Default Shipping Address to use automatically at checkout.

How to View Order History & Order Status

Your account dashboard stores your order history so you can quickly check status, reorder items, and reference past purchases.

Steps:

Log in and open your Account dashboard.
Click Orders (or Order History) in the left-side menu.
Select an order to view details such as items purchased, shipping method, and tracking (if available).
If your order includes tracking, use the tracking link provided in the order details.

Shipping Methods

Shipping options and costs vary based on product weight, package size, and destination. During checkout, you’ll see available methods and estimated shipping costs. For full details, see our Shipping Policy.

Shipping Policy: View the Customer Shipping Policy

Shipping Areas

Chief Enterprises ships online orders within the United States and Canada. For shipping in EMEA (Europe, Middle East, and Africa), please use our European site: chiefenterprises.eu.

How to Request Payment Terms

Customers who qualify may request payment terms (net terms). This is optional—credit card checkout is available for immediate payment.

Important: To request terms, email three (3) credit/trade references and your desired credit limit to accounting@chiefent.com.

Recommended email details:

Subject line: Payment Terms Request – [Company Name]
Include: Company name, billing address, shipping address(es), phone number, and primary contact
Trade references: Company name, contact name, phone number, and email (if available)
Desired credit limit: Provide the amount you’re requesting (example: $25,000)

How to Request Shipping Dates (Terms Customers Only)

Customers with approved payment terms may request a preferred ship date for eligible orders. Requests are subject to product availability, lead times, and carrier schedules.

Note: Ship date requests are not guaranteed. If your order includes drop-ship items, fulfillment timing may depend on the manufacturer.

How to request a ship date:

Place your order (or have your PO ready).
Email your requested ship date and order details to logistics@chiefent.com.
Include your order number (or PO number), requested ship date, and preferred shipping method (if known).
If your requested date cannot be met due to inventory or lead time, our team will respond with the earliest available ship date or alternate options.

Troubleshooting: Negotiated Pricing Not Showing

If you are not seeing your negotiated pricing, try the steps below. In most cases, this is related to login status, browser caching, or being signed into the wrong account.

Steps to try:

Confirm you are logged in. If you are not logged in, prices may display as standard website pricing. See "How to Log In to Your Account".
Confirm you are logged into the correct account (the account associated with your negotiated pricing).
Clear your browser cache/history or try a different browser (this helps refresh saved pricing data).
If pricing still seems incorrect, contact us and include the item number(s), the price you expected, and a screenshot (if possible). See "How to Contact Us".

Taxes Are Not Included Online

Taxes are not included in website pricing. Applicable taxes (if required) will be calculated based on your order details and shipping destination.

If you have questions about tax on your order, please contact us. See "How to Contact Us".

Tariff Resources

For current information and helpful references related to tariffs, please visit our Tariff Resources page: Tariff Resources.

Technical Product Support

Need help selecting a product or have a technical question about specs, compatibility, or installation? Submit your request using our Technical Questions form: Technical Questions.

Website Troubleshooting

If something doesn’t look right on the website (login, ordering, pricing, or account-related issues), the steps below can often resolve it quickly.

Common fixes

Refresh your session: Log out, close your browser, reopen it, then log back in.
Confirm the correct account: If your company has multiple accounts, make sure you’re signed into the right one.
Clear your browser cache/history or try a different browser (Chrome, Edge, Firefox).
Check your email filters: If you aren’t receiving password reset emails, check spam/junk and allow emails from @chiefent.com (especially store@chiefent.com).
Ordering issues: Confirm you are logged in (orders require an account). See "All Orders Require an Account".
Quote submission issues: Be sure you clicked Save Info before submitting the quote. See "How to Request a Quote".

If you still need help, we’re here for you—see "How to Contact Us".

How to Contact Us

If you need help with placing orders, user setup, shipping questions, or account updates, our team is here to help.

Contact options:

Live Chat: Use the chat pop-up in the bottom right corner of the webpage.
Phone: 1-800-831-7294 or 1-630-530-1224
Customer Service (orders, order status): customerservice@chiefent.com
Website Tech Support: store@chiefent.com
Contact Us Page: https://www.chiefenterprises.com/contact-us/

When reaching out, it helps to include your name, company, email address, order number (if applicable), and a screenshot of the issue.