Returns Policy
Customer agrees that once an order is placed on the website, the products cannot be cancelled or returned without Chief’s prior written authorization. If customer receives such authorization, the products must be sent freight prepaid to Chief, accompanied by the date of purchase and, if requested, a written statement describing the reason(s) for the return and the circumstances under which it arose. At Chief’s sole discretion, a restocking charge of twenty percent (20%) of the invoice value of the returned products may be made for returns other than warranty returns. Any customer request for refund shall be directed to Chief. Chief, in its sole discretion, shall determine if any refund shall be issued to customer. All Chief decisions on refunds, cancellations and returns are final.
Product returns must be made within thirty (30) days from date an order is placed. Customers should contact customerservice@chiefent.com for instructions. Chief does not take title to returned products until the item is received by Chief at the applicable return location. Proof of purchase is required in all cases. Product returns may be denied or made subject to restocking fees and other charges by Chief.
Shipping
We can ship to virtually any address in the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.